ENGWE L20

• Rider Height: 5.0 (ft) -6.0 (ft)
• Payload Capacity: 120KG (264lbs)
• Package Dimensions (LWH): 148*32*78 cm

Handlebar Height:	115 cm
Total Length:	174.3 cm
Reach:	37 cm
Standover Height:	43.3 cm
Minimum Saddle Height:	82 cm
Maximum Saddle Height:	94 cm
Wheelbase:	115.7 cm
Please note: There may be a difference of 0~5 CM between measured and actual data.

Shipping Information

In Stock Items: Once your order is confirmed, we will initiate shipping within the next 2 business days. Your item will begin shipping on the 3rd business day after confirmation.

Pre-Sale Items: For pre-order shipping timelines, please check the specific product page for details.

Out of Stock Items: Items marked as out of stock have not been available for the past two weeks.

Delivery Details: Orders are shipped from our UK warehouse and typically take 5-7 working days to arrive. Deliveries to remote areas and islands are not included. If you have special delivery requirements or need urgent shipping, please contact our customer service team when placing your order. We will do our best to accommodate your needs.

Important: Ensure your delivery address and phone number are correct and accessible when placing your order.

If your order is shipped via BJS carrier, the delivery person will contact the recipient twice by phone to schedule a delivery time.

Free Delivery Time Change (Call BJS at 01922 645 650): You must request a new delivery time at least one day before the originally scheduled time. For example, if your delivery is set for 1 PM today, you must reschedule before 1 PM yesterday.

Re-Delivery Costs: If the delivery person arrives at the agreed address and no one is available to receive the package, it will be returned to the warehouse, and you will be responsible for the re-delivery cost. To avoid this, you can ask a family member or neighbor to sign for the package. If you change the delivery time within 24 hours of the agreed slot, re-delivery fees will apply. For example, if your delivery is scheduled for 1 PM today, any changes made after 1 PM yesterday will incur a fee.

Note: We cannot specify the delivery company. We will choose the most suitable carrier based on your address.

Remote Areas: Additional shipping charges apply to remote areas, as they are not covered by our free shipping policy. Click here to check if your location is considered remote. After placing your order, we will contact you via email with details about any additional freight costs. Please monitor your email closely.

Compliance with EU regulations
To access the CE certificate for the L20, please click here.

L20 User Guide
For the L20 User Manual, click here.

Switching Between KM and Miles on the L20 Display
To learn how to change the unit of measurement, watch the instructional video by clicking here

Restoring Factory Settings
For a step-by-step guide on resetting your e-bike to factory defaults, click here

Troubleshooting Power Issues with the L20
If your L20 is not turning on or experiencing power loss during rides, click here