ENGWE EP-2 Pro

• Rider Height:5.4 (ft) -6.2 (ft)
• Payload Capacity: 150KG (330lbs)
• Package Dimensions (LWH): 144*32*66 cm

A: Wheelbase: 113.5 cm	A: Height: 76 cm
B: Total Length: 170 cm	B: Length: 99 cm
C: Reach: 46 cm	C: Width: 55 cm
D: Standover Height: 69 cm
E: Minimum Saddle Height: 86 cm
F: Maximum Saddle Height: 102 cm
G: Minimum Handlebar Height: 120 cm
H: Maximum Handlebar Height: 130 cm
Please note: There may be a difference of 0~5 CM between measured and actual data.	Please note: There may be a difference of 0~5 CM between measured and actual data.

Shipping Information

In Stock Items: Once your order is confirmed, we will initiate shipping within the next 2 business days. Your item will begin shipping on the 3rd business day after confirmation.

Pre-Sale Items: For pre-order shipping timelines, please check the specific product page for details.

Out of Stock Items: Items marked as out of stock have not been available for the past two weeks.

Delivery Details: Orders are shipped from our UK warehouse and typically take 5-7 working days to arrive. Deliveries to remote areas and islands are not included. If you have special delivery requirements or need urgent shipping, please contact our customer service team when placing your order. We will do our best to accommodate your needs.

Important: Ensure your delivery address and phone number are correct and accessible when placing your order.

If your order is shipped via BJS carrier, the delivery person will contact the recipient twice by phone to schedule a delivery time.
Free Delivery Time Change (Call BJS at 01922 645 650): You must request a new delivery time at least one day before the originally scheduled time. For example, if your delivery is set for 1 PM today, you must reschedule before 1 PM yesterday.

Re-Delivery Costs: If the delivery person arrives at the agreed address and no one is available to receive the package, it will be returned to the warehouse, and you will be responsible for the re-delivery cost. To avoid this, you can ask a family member or neighbor to sign for the package. If you change the delivery time within 24 hours of the agreed slot, re-delivery fees will apply. For example, if your delivery is scheduled for 1 PM today, any changes made after 1 PM yesterday will incur a fee.

Note: We cannot specify the delivery company. We will choose the most suitable carrier based on your address.

Remote Areas: Additional shipping charges apply to remote areas, as they are not covered by our free shipping policy. Click here to check if your location is considered remote. After placing your order, we will contact you via email with details about any additional freight costs. Please monitor your email closely.

How to Install the EP-2 Pro E-Bike?

For installation instructions, Please click here

How to Change 'KM' to 'Miles' (or 'Miles' to 'KM') on the EP-2 Pro Display?

To view the steps, please click here

How to Restore Factory Settings?

For a guide on resetting to factory settings, please click here

Why Does the Engine Make a Strange Noise When Accelerating?

This noise is typically due to the powerful motor and the flywheel's rotation. It does not affect the bike's performance. If you are concerned, please record a video and contact our customer service team at service@britishbikeshop.com.

Can I Modify the Bike Myself (e.g., Brakes, Chains, Gears, Generators)?

If you are not familiar with the bike's mechanics, we advise against making modifications. If you still wish to proceed, please consult our customer service team to confirm if the changes are feasible. Contact us at service@britishbikeshop.com.

Troubleshooting Power Issues or Riding Interruptions on the EP-2 Pro E-Bike

For steps to diagnose power or interruption issues, please click here