1. Returns

• You have the right to return items within 30 days of receipt for a refund.
• Items must be in their original condition and packaging.

2. Faulty Products

• If a product is faulty, please contact us within 14 days for a replacement or refund.
• Proof of purchase is required for all warranty claims.

3. Refund Process

• Refunds will be processed to the original payment method within 14 days of receiving the returned item.

4. Contact for Returns

• Email: contact@britishbikeshop.com

We appreciate your business and look forward to serving you at the British Bike Shop.

Shipping Returns

To return your product, you should email us at contact@britishbikeshop.com.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@britishbikeshop.com for questions related to refunds and returns.